Política de reembolso

We want you to love what you ordered. If something isn't right, here's how we handle it.

Faulty, damaged, or incorrect items
If your item arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery at johnblanc.australia@hotmail.com with your order number and photos of the item. We'll offer a free replacement or a full refund, in line with your rights under the Australian Consumer Law and equivalent consumer protection laws in your country.

Change of mind
Our products are made to order (print-on-demand). Because production starts shortly after you order, we're unable to offer refunds or exchanges for change of mind once an order has entered production. If you need to cancel or change an order, contact us within 12 hours of purchase and we'll do our best to accommodate it before production begins.

How refunds are processed
Approved refunds are issued to your original payment method within 5-10 business days. Shipping costs are non-refundable except where the return is due to our error or a faulty item.

Nothing in this policy limits your statutory consumer guarantees, which cannot be excluded under Australian Consumer Law or other applicable local law.

Questions? Email us at johnblanc.australia@hotmail.com.